Booking Terms & Conditions
Booking Terms & Conditions, Payment
Please read all the terms and conditions carefully before booking with us.
By making a reservation with Ancora Cruises, you are deemed to have agreed with the below terms and conditions which constitute the entire agreement between the customers and Ancora Cruises.
Package price and cabin rate are net prices, quoted in United States Dollars or Vietnam Dong. Our prices are generally per person, except for promotions and day cruises.
Deposit and payment
Generally, you are required to pay a deposit equivalent to 30% of the total booking value. Full payment is due 30 days in advance of the cruise.
For GIT booking (from 5 cabins up to 10 cabins), the due date is 60 days prior to the departure date.
For FIT booking (below 5 cabins), this due date is 07 days prior to the departure date.
If your booking is made within 30 days prior to the departure date, the full amount is payable at the time of booking. If Ancora Cruises do not receive the final payments on time, we reserve the right to cancel the reservation and invoke a cancellation fee.
Please kindly make your deposit/payment by either Onepay or bank transfer. Payment is to be made in USD or Vietnam Dong.
One Pay: Our staff will send you an online payment link with detailed instructions. You will need to fill out the form to complete payment. All your card information is secured through SSL protocol, according to international card security standards. Customer’s card information will not be stored in our system. Payment in Vietnam Dong (VND) is to be made equivalent to the amount in United States Dollars (USD) at the official exchange rate of the VietcomBank at the time of payment.
Final payment must be confirmed and validated by Ancora Cruises. We are not responsible for errors or omissions which may occur as a result of incorrect information provided by customers.
If you cancel the booking, cancellation fees shall apply. Cancellation is valid only when Ancora Cruises receive written confirmation of the cancellation.
Cancellation will be charged as follows.
For FIT booking (Below 5 cabins)
• More than seven (07) days prior to departure date: No charge.
• Seven (07) days – three (03) days prior to departure date: 50% of total booking value.
• Less than seventy-two (72) hours prior to check-in time: 100% of total rate.
• No show: 100% of total rate.
For GIT booking (from 5 cabin up to 10 cabins)
• More than 60 days prior to the departure date: No charge.
• 60 days – 31 days before departure date: 50%of total booking value.
• From 30 to 15 days prior to check-in: 75% of total booking value.
• Less than 15 days prior to check-in: 100% of total booking value.
• No show: 100% of total booking value.
Customers are allowed to make changes to existing bookings.
You will not have to pay a fee as long as Ancora Cruises receive the request for more than seven (07) days before your confirmed travel date.
Amendment fee may occur if Ancora Cruises receive your request seven days or less before your confirmed travel date. However, we will try our best to accomplish your request.
No refunds or exchanges will be made with respect to accommodation, meals, sightseeing tours, transport or any other services included in the cruise package price, but not utilized by the customers.
Limitations of Liability
During the term of this agreement, Ancora Cruises take no responsibility for any loss, injury, damage or delay due to reasonable control, including but not limited to natural disasters, the bankruptcy of a vendor, strikes and other labor disturbances, acts of war, civil disturbances, and other equivalent events
Your travel insurance must provide cover against medical expenses, personal accident, emergency repatriation, and personal liability. We strongly recommend that you purchase your own appropriate insurance for any trips.
Passengers are required to submit profile details (Full name, Date of birth, Gender, Nationality, Passport number, Vietnam visa expiry date, Contact number) at least twenty-four (24) hours prior to check-in.
You can rest assure that this personal information will be used for the cruising registration with the local authorities only, and will not be shared or used for any other commercial purposes.
Ancora Cruises may photograph, film, record images of the passengers, taken during their transportation, check-in, check-out, cruise. Those images may be used for Ancora Cruises’ social media network and published for marketing activities.
If you do not wish to have your images used, please inform directly your Cruise Manager in charge who will do her/his best to exclude you from the photos taken.
The maximum occupancy of one cabin is three (03) Adults or two (02) Adults and children at a certain age. Please refer to cabin information on this website for more detailed regulations.
Ancora Cruises may allow children to stay with their parents in the same cabin/suite either with or without an extra mattress.
The surcharge shall be applied as below:
• Children under two (02) years old: Free of charge.
• Children from three to eleven (3 – 11) years old (sharing a cabin with two adults; maximum one child per cabin): surcharge for an extra bed.
• Two children under twelve (12) years old share one private cabin: 75% of the adult rate.
• Children aged 12 years old and over are charged at the adult rate.