What information we collect
We collect information that you voluntarily provide us when you make a purchase or sign-up for one of our newsletter or other services.
There also other information that our website automatically collect when you interact with our site and from third parties. Please refer to “Information we collect automatically” and “Information We Receive from Social Networking Sites or Other Third Parties” part.
Making a purchase
If you make purchases through our website, we will collect your personal information including your e-mail address phone number, credit card information (cardholder name, card number and expiration date) and information about the people receiving the product or service purchased, and we also may keep a record of your purchases.
If you are making a reservation for one or more other passengers, you must guarantee that you obtain each of these other travelers consent in advance, that you may disclose their personal information to Ancora Cruises and other authorized third parties. For your convenience, some information about your reservation will be made available to you or other people authorized by you to receive such information.
Ancora Cruises appreciate your comments and feedback, so we frequently conduct online surveys. Participation in these surveys is not compulsory. The information collected is used to make product improvements and innovation. These surveys help us to serve you better.
The participants are anonymous unless otherwise stated in the survey.
Information we collect automatically
When you visit our website or receive our newsletters/e-mails, or other engagement with us, we automatically collect certain types of usage information.
Cookies are small text files containing a string of alphanumeric characters placed on the devices that uniquely identify your browser and help you log onto our site faster. Cookies may also convey information to us about how you interact with our websites (For example, the links you click, the pages you view, how frequently you access and other actions you take on Ancora website), and allow us to track your usage of the website over time.
We always place a notice about cookies policy when you access our website. If you prefer not to accept cookies, most browsers will allow you to choose whether or not to accept it or automatically reject cookies.
Please be noted that doing so may negatively impact your experience using our website.
Automatic Logging of Session Data includes anonymous information such as your Internet Protocol (“IP”) address, browser type, information about your device, referring / exit pages and URLs, number of clicks, landing pages, pages viewed, and other such information.
This information helps us identify you and your needs so that we can analyze and improve our sites and present you with proper product.
How do we use the Information we collect?
We also process your personal information to comply with applicable legal obligations. For example, providing certain information to government authority and other governmental agencies.
We might use your healthcare information and information related to an incident where you have suffered an injury to provide you with timely assistance and to administer and manage any claims as a part of our risk management policies.
Ancora Cruises use CCTV images for ensuring the safety and security of the ship and other passengers. CCTV images are stored for a certain period and may be used internally for identification purposes and to assist investigations of security-related matters.
We will never retain personal information for longer than necessary to fulfill these purposes. Information is stored in accordance with applicable law. Regarding third parties we share your information with, please see the section on Disclosing Information to Third Parties.
Information We Receive from Social Networking Sites or Other Third Parties
When you interact with our website through various social media channels, such as share our content on Facebook, Instagram or other sites, log in through Facebook, we may receive information from the social network including your profile information, user ID associated with your social media account, and any other information you permit the social network to share with third parties. You can control this permission in the privacy setting of your accounts.
The data we receive depends upon your privacy settings with the social network, and we will not post any of your information on third-party sites without your consent.
We use this information to better understand our customer’s demographics features, to connect with you on social networks, and improve our Sites, Services and our customer experience.
Disclosing Information to Third Parties
We may share your information with our affiliated companies and third parties to perform certain activities on our behalf. These third party suppliers have access to this personal information only to perform their functions. Using customer’s information for other purposes are not permitted.
All profile and other personal information that we disclose to third parties are in accordance with applicable law.
If any amendment is unacceptable to you, you can request to remove your personal information from our records by sending an e-mail to firstname.lastname@example.org.